Client Relations Coordinator

2 weeks ago


Zion, Illinois, United States All Fleet Services Full time

About All Fleet Services

At All Fleet Services, we prioritize our clients and are dedicated to delivering outstanding support in the realm of emergency truck and trailer repair.

Role Overview

If you have a strong commitment to client satisfaction and thrive in a dynamic setting, the position of Customer Experience Specialist could be an excellent match for your skills.

Key Responsibilities

  • Manage inbound customer service inquiries through calls, emails, and chat.
  • Coordinate and schedule repair and maintenance services for client fleets.
  • Collaborate closely with technicians to ensure timely and effective service delivery.
  • Keep clients updated on the progress of their service requests.
  • Maintain accurate records of all service interactions and requests.

Qualifications

To succeed in this role, candidates should possess:

  • A high school diploma or equivalent (a college degree is preferred).
  • A minimum of 2 years of experience in customer service within a related industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making capabilities.
  • The ability to perform well under pressure in a fast-paced environment.
  • Proficiency in Microsoft Office and familiarity with CRM systems.
  • Knowledge of the trucking industry or experience in a mechanic shop is a plus.

What We Offer

In appreciation of your hard work and commitment, we provide a competitive salary and benefits package, along with opportunities for professional growth and advancement.

You will be part of a vibrant and supportive work culture, with access to on-the-job training and professional development resources.

Join Us

If you are eager to contribute to a team focused on delivering exceptional service to large fleets across the nation, we encourage you to consider this opportunity.



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