Client Relations Coordinator
2 weeks ago
About All Fleet Services
At All Fleet Services, we prioritize our clients and are dedicated to delivering outstanding support in the realm of emergency truck and trailer repair.
Role Overview
If you have a strong commitment to client satisfaction and thrive in a dynamic environment, the position of Customer Experience Specialist could be an excellent match for your skills.
Key Responsibilities
- Manage inbound customer service inquiries through calls, emails, and chat.
- Coordinate and schedule repair and maintenance services for customer fleets.
- Collaborate with technicians to ensure timely and effective service delivery.
- Keep clients updated on the status of their service requests.
- Maintain accurate records of all service interactions.
Qualifications
To succeed in this role, candidates should possess:
- A high school diploma or equivalent (a college degree is preferred).
- A minimum of 2 years of experience in customer service within a related sector.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making capabilities.
- The ability to perform well under pressure in a fast-paced setting.
Preferred Skills
Familiarity with Microsoft Office and experience using a CRM system are advantageous. Knowledge of the trucking industry or experience in a mechanical workshop would be beneficial.
What We Offer
In appreciation of your hard work and commitment, we provide a competitive salary and benefits package, along with avenues for professional growth and advancement. You will be part of a vibrant and supportive work culture, with opportunities for on-the-job training and career development.
Conclusion
If you are eager to contribute to a team that is dedicated to delivering exceptional service to major fleets across the nation, we encourage you to consider this opportunity.
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