HVAC Client Support Specialist
2 weeks ago
About the Role
Kern Heating & Cooling is seeking a dedicated HVAC Customer Service Representative to enhance our customer satisfaction and ensure our operations run seamlessly.
Key Responsibilities
As a vital member of our team, you will:
- Provide exceptional customer service to address inquiries and resolve issues.
- Manage incoming calls and actively listen to customer needs.
- Initiate outbound calls to schedule appointments and follow up on services.
- Organize and process warranty claims and parts orders.
- Coordinate maintenance agreements and set up appointments for clients.
Qualifications
The ideal candidate will possess:
- Strong customer service skills with a professional demeanor.
- Experience in HVAC services is advantageous.
- Familiarity with ServiceTitan dispatch software is a plus.
- A positive attitude and excellent communication abilities.
- Attention to detail and the ability to manage multiple tasks efficiently.
Work Schedule
This position typically operates Monday through Friday, with flexible scheduling options available.
If you are enthusiastic about providing outstanding customer care and contributing to a reputable company, we encourage you to consider this opportunity.
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