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Technical Support Specialist
2 months ago
The Technical Analyst II plays a crucial role in implementing and supporting facility and division desktop equipment, serving as the primary technical resource for end-user desktop incidents and requests reported to the Service Desk.
Key Responsibilities- Installs and repairs facility and division IT&S equipment and software, adhering to HCA and division IT&S standards and guidelines.
- Responds to and resolves inquiries and requests for assistance with division or facility computer systems, providing exceptional customer support.
- Analyzes and provides hands-on support for moderate to complex inquiries, determining the appropriate technical area or vendor to resolve the problem and coordinating with other technical areas as needed.
- Mentors, trains, and supports entry-level technical analysts.
- Performs facility-based moves, adds, and changes (MACs), as needed.
- Maintains documentation for each incident or request and escalates complex problems to the next level of support per documented procedures.
- Provides 24x7 on-call support based on division IT staff rotation and carries a pager as warranted.
- Aids and trains users on division and facility technology.
- Performs preventative maintenance.
- Recommends process changes that improve the implementation, maintenance, and support of IT&S desktop equipment and software.
- Effectively works with customers, Service Desk, and Technical Services personnel.
- Participates in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.
- Adheres to and supports HCA IT&S standards, policies, and procedures.
- Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
- Adheres to Code of Conduct and Mission & Value Statement.
- Bachelor's degree in information systems or a healthcare-related field is preferred.
- Must have three years of IT experience.
- Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification.
- Valid state driver's license and proof of auto insurance, if applicable.
As a Technical Analyst II, you will be part of an organization that invests in your growth and development. You will have the opportunity to work with a team that is dedicated to delivering exceptional patient care and improving the healthcare experience.
At Grand Strand Health, we value diversity and are committed to creating an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
