Technical Support Specialist
1 week ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at NETRIO. As a key member of our Technical Services Delivery Team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities- Respond to technical assistance requests via phone, chat, or email
- Diagnose and resolve technical issues remotely
- Log all customer interactions in our ticket management system
- Assist with complex support requests/issues via escalation from Tier 1 support agents
- Provide regular updates to customers on their support requests
- Support corporate owned assets, including workstations, laptops, servers, and basic help desk support
- 2+ years of experience in basic computer troubleshooting
- 2+ years of experience working in a position supporting end-user devices and applications
- 1+ years of Windows Server configuration, maintenance, troubleshooting, and configuration
- Understanding of Office 365 and Active Directory
- 1+ years of supporting network devices and IP connected hardware
- Wired/wireless network installation and troubleshooting experience
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
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Claims Support Specialist II
4 weeks ago
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Administrative Support Specialist
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