IT Support Specialist

1 day ago


Myrtle Beach, South Carolina, United States NETRIO Full time
About the Role

We are seeking a highly skilled and experienced IT professional to join our Technical Services Delivery Team as a Tier 2 Support Technician. As a key member of our team, you will be responsible for providing technical support and assistance to our clients, resolving complex technical issues, and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, chat, or email
  • Diagnose and resolve technical issues remotely
  • Log all customer interactions in our ticket management system
  • Assist with complex support requests/issues via escalation from Tier 1 support agents
  • Follow incidents through to resolution while also providing regular updates to customers on their support requests
  • Provide support for corporate owned assets, including workstations, laptops, servers, and basic help desk support up to advanced troubleshooting
Requirements
  • Extensive experience in basic computer troubleshooting
  • 2+ years of experience working in a position supporting end-user devices and applications
  • 2+ years of experience in Windows
  • Mac OSX repair and troubleshooting
  • 1+ years of Windows Server configuration, maintenance (patching), troubleshooting, and configuration
  • An understanding of Office 365 and Active Directory
  • 1+ years of supporting network devices and IP connected hardware
  • 1+ years of wired/wireless network installation and troubleshooting experience
  • Demonstrated success working in fast-paced and deadline-oriented environment
Skills and Qualifications
  • Willingness to learn new technology and advance their career in the IT industry
  • Thorough knowledge of Windows Desktop and server operating systems
  • An understanding of DNS and DHCP
  • Ability to interact at all levels of management internally, and with customers and vendors
  • Superior communication skills, both verbal and written
  • Excellent follow-through
  • Professional appearance
  • Takes initiative and doesn't need constant instruction
  • Must be able to multi-task and manage time amongst clients
  • Flexibility and ability to bounce between projects/tasks quickly
  • A natural troubleshooter
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement


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