IT Support Specialist
2 months ago
Position Overview: We are in search of a skilled IT Support Specialist to join our team for a long-term engagement with a prominent insurance firm.
Role Summary: If you are an experienced desktop technician with over two years of technical support experience, this opportunity allows you to enhance your expertise while working with one of the major employers in the region.
Key Responsibilities:
- Configure, install, and maintain desktop hardware and software while providing expert technical assistance to users.
- Manage and update the dispatch system, addressing incoming support tickets as assigned. Offer troubleshooting and develop user guidelines.
- Set up, monitor, and maintain workstation software and hardware for IT users, ensuring data backup and compliance with licensing and security standards.
- Test, troubleshoot, and document application packages, making necessary modifications and validations.
- Maintain documentation of configurations and standards for reference by colleagues, aiding in faster issue resolution. Collaborate with other departments as required.
Qualifications:
- Associate's or Bachelor's Degree in Computer Science or a related discipline, or two additional years of technical support experience.
- A minimum of two years in technical operations.
- Ability to provide comprehensive consultation to IT users regarding end-user computing and desktop-based LAN systems.
- Capability to deliver immediate training to users as needed.
- Familiarity with operating systems imaging concepts and the ability to recommend suitable hardware and software solutions.
- Support and maintain overall infrastructure as necessary.
- A+ certification is preferred.
Core Technology Solutions is committed to equal employment opportunities and offers a range of career options and benefits. Visit our website for more information on available positions.
Inquire about our Employee Referral Program, which rewards for successful placements of referred candidates.
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