Technical Support Specialist
2 days ago
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at NETRIO. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and other communication channels.
Key Responsibilities:- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Document and manage customer interactions in our ticketing system.
- Monitor and respond to customer inquiries, ensuring timely status updates and issue resolution.
- Diagnose and resolve technical issues remotely, using available information resources.
- Advise customers on best practices and provide guidance on technical issues.
- Follow up with customers to ensure complete resolution of issues.
- Redirect or escalate problems to the correct resource, as needed.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with help desk ticketing systems and technical support software.
- Excellent customer service skills and a strong attention to detail.
- Ability to adapt to changing priorities and deadlines.
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Professional development assistance.
- Tuition reimbursement.
- Vision insurance.
- 8 hour shift.
- Evening shift.
- Monday to Friday.
- Night shift.
- Overnight shift.
- Weekends as needed.
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