Technical Support Specialist

2 days ago


Myrtle Beach, South Carolina, United States NETRIO Full time
Job Title: Technical Support Specialist

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at NETRIO. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and other communication channels.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Document and manage customer interactions in our ticketing system.
  • Monitor and respond to customer inquiries, ensuring timely status updates and issue resolution.
  • Diagnose and resolve technical issues remotely, using available information resources.
  • Advise customers on best practices and provide guidance on technical issues.
  • Follow up with customers to ensure complete resolution of issues.
  • Redirect or escalate problems to the correct resource, as needed.
Requirements:
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with help desk ticketing systems and technical support software.
  • Excellent customer service skills and a strong attention to detail.
  • Ability to adapt to changing priorities and deadlines.
Benefits:
  • Dental insurance.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Professional development assistance.
  • Tuition reimbursement.
  • Vision insurance.
Schedule:
  • 8 hour shift.
  • Evening shift.
  • Monday to Friday.
  • Night shift.
  • Overnight shift.
  • Weekends as needed.


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