Technical Support Technician

1 week ago


Myrtle Beach, South Carolina, United States Core Technology Solutions Full time

Position Overview: We are looking for a skilled IT Support Specialist to join our team at Core Technology Solutions. This role is essential for providing comprehensive support to our users and ensuring the smooth operation of desktop systems.

Key Responsibilities:

  • Configure, install, and maintain desktop hardware and software while delivering exceptional technical support to end-users.
  • Manage and update the dispatch system, addressing incoming support tickets promptly and effectively.
  • Ensure the proper setup and security of IT workstations, including regular data backups and compliance with licensing requirements.
  • Conduct testing, troubleshooting, and documentation of application packages to maintain system integrity.
  • Create and maintain documentation for configurations and standards to facilitate knowledge sharing among team members.
  • Collaborate with other departments to resolve technical issues as needed.

Qualifications:

  • Associate's or Bachelor's Degree in Computer Science or a related discipline, or equivalent experience in technical support.
  • A minimum of 2 years of experience in technical operations.
  • Proficient in providing guidance for end-user computing and desktop LAN systems software.
  • Ability to deliver on-the-spot training to users as required.
  • Familiarity with operating systems imaging concepts and the ability to recommend suitable hardware and software solutions.
  • Experience in supporting and maintaining IT infrastructure.
  • A+ certification is preferred.

Core Technology Solutions is committed to equal employment opportunities and offers a range of career paths and benefits. Explore our website for more opportunities.

Inquire about our Employee Referral Program, which rewards you for referring candidates.


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