Technical Client Support Manager

5 days ago


Greenwich, Connecticut, United States iCapital Full time
Job Description

We are seeking an experienced Assistant Vice President to join our Platform Operations team and provide technical and operational support. This individual is pivotal in supporting technical and operation requirements across iCapital's alternative investment platform.

  • Main Responsibilities:
  • Develop an in-depth understanding of all interfaces on the iCapital platform ensuring the seamless launch of fund launches, recurring client activities, and ongoing health of our alternative's clients with key relationships with wire houses, RIAs, and IBDs.
  • Execute end-to-end on recurring platform technical and operations deliverables, manage daily workflows to ensure consistent, high-quality service delivery, maintaining a client-first approach in all operational activities.
  • Work closely with senior team members and cross departmentally with client operations, product, and client management to plan for client deliverables, platform updates, and fund launches.


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