Technical Operations Lead

6 days ago


Greenwich, Connecticut, United States iCapital Full time
About iCapital
iCapital is a fintech leader that transforms the way alternative investments are made. Our cutting-edge platform has streamlined how advisors, wealth management firms, asset managers, and banks find and recommend bespoke public and private market strategies for their high-net-worth clients.
We manage approximately $202 billion in global client assets invested in 1,655 funds. Our achievements have earned us recognition as one of the Forbes Fintech 50 companies for seven consecutive years (2018-2024).
About the Position
We are seeking an experienced Vice President to oversee our Platform Operations team. This role will involve delivering technical and operational requirements for our alternative investments business. The successful candidate will lead a team focused on operational excellence, technical operations, and support.
This position is pivotal in ensuring the quality and efficiency of our recurring platform operations and technical aspects of the platform while maintaining a client-centric approach. Key responsibilities include leading a team responsible for the execution of day-to-day platform operations, managing a dedicated book of alternative investment clients, and overseeing escalations to ensure timely responses to support strong client relationships.
Key Accountabilities
  • Lead a team responsible for the execution of day-to-day platform operations.
  • Manage a dedicated book of alternative investment clients.
  • Oversee and resolve escalations.

Essential Qualifications
The successful candidate will have 10+ years of experience in platform operations or a comparable function within fintech, financial services, or SAAS, with prior experience in a growth-stage platform. They should also have proven experience managing a small technology and operations-oriented team in a growth-stage environment. Additionally, they will have demonstrated ability in process improvement and/or complex deliverables within fintech, financial services, or SaaS space.

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