Strategic Client Account Director

1 week ago


Greenwich, Connecticut, United States TBWA\Chiat\Day Full time
About Zinnia

Zinnia is revolutionizing the insurance industry by simplifying how people buy, sell, and administer insurance products. Our intuitive enterprise technology solutions and data insights empower clients to make informed decisions.

We have a proven track record of success, with over $173.7 billion in assets under administration across 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Job Summary

This is an exciting opportunity for a Strategic Client Account Director to join our team. As a key member of our client delivery organization, you will lead and manage key client relationships, driving overall client and end-customer experience.

You will be responsible for collaborating with senior decision makers within Zinnia and our clients' organizations, working together to define and implement new metrics and drive mutually beneficial relationships.

Responsibilities
  1. Ensure Zinnia meets business commitments and resolves issues promptly for client satisfaction.
  2. Own and manage the client relationship within the Zinnia framework, overseeing project delivery, day-to-day operations, service delivery, and financial management.
  3. Build long-term strategic partnerships focused on driving ROI for our clients and identify a clear path and execution approach to deliver an exceptional level of client experience.
  4. Represent the client within Zinnia, communicate the customer experience, collaborate with internal teams to achieve client objectives, and identify Zinnia's needs to meet business requirements.
  5. Take ownership of high-priority projects/programs, including business case, alternatives evaluation, scope, cost, risks, interdependencies, workplan, implementation, impact measurement, scaling, and iteration.
Requirements
  • Bachelor's degree in technology, business, finance, accounting, or equivalent work experience.
  • Minimum 12 years' experience in relationship management, consulting, or leadership roles, engaging with all levels in client organizations.
  • Preferably experienced in the life insurance industry, especially Annuities.
  • Industry certifications are a plus.
  • Extensive project, program, and portfolio management experience.
About the Role

This role requires significant oversight, planning, critical thinking, and consultative skills, leveraged by collaborating with some of the most senior decision makers within Zinnia and our client's organizations.

The successful candidate will be a strong leader, able to interact with both technical and non-technical clients, with excellent verbal and written communication skills, including negotiation and conflict management abilities, and presentation skills for orientations and live online sessions.

A competitive salary range for this position is estimated at $180,000 - $220,000, based on skills and location.



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