Senior Technical Account Manager
1 week ago
At Payarc LLC, we are a technology-driven company empowering people and improving their organizations through innovative payment solutions. Our mission is to equip businesses with the tools needed to revolutionize their operations.
We're committed to delivering exceptional customer experiences by providing smart and intuitive payment processing tools and products. Our team of experts collaborates closely with top talent to ensure seamless integration and support for our clients.
This role involves interacting with customers and identifying issues to provide timely resolutions. You will perform technical support and customer service activities, including professional communication, troubleshooting, and remote technical assistance for various payment terminals and gateways. This position reports directly to the Client Engagement Manager.
Responsibilities- Assist merchants and agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, and deposits analysis within proprietary software.
- Build gateway profiles to enable merchants to accept credit cards through EMV payment terminals and card-not-present methods using knowledge of the business to determine the correct program and encryption keys.
- Apply critical thinking skills to troubleshoot technical issues by researching and determining the root cause of the issue.
- Collaborate with the team to solve various technical issues throughout the day.
- Provide expert customer service to existing clients over the phone and email.
- Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway).
- Guide merchants through PCI compliance programs.
- Understand the activities and duties of all company departments to resolve technical issues effectively.
- Show initiative and take lead on new projects assigned to the support team, such as applying new pricing updates for merchants, terminal software updates, and updating PCI information for all merchants.
- 6+ months of relevant experience.
- Spanish-speaking skills a plus.
- Proficient in Microsoft Word/Excel.
The estimated annual salary for this position is approximately $55,000-$65,000 based on industry standards and location considerations. We offer a competitive compensation package and benefits to support your growth and well-being.
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