IT Operations Manager

2 days ago

Carlsbad, California, United States K2 Staffing, LLC Full time
Job Title: IT Operations Manager

We are seeking an experienced IT Operations Manager to join our team at K2 Staffing, LLC. As a key member of our organization, you will be responsible for designing, implementing, and supporting all lines of business systems, ensuring alignment with organizational goals.

Key Responsibilities:
  • Construction Business Operations Management
    • Identify challenges and opportunities in the business environment and propose solutions to challenges and opportunities in line with the overall business development roadmap.
    • Provide planning, forecasting, and financial analysis for all business initiatives.
    • Provide reporting as required by analysis of business initiatives.
    • Visit construction project sites as necessary to provide on-site training on all relevant information systems.
    • Create and manage employee learning programs through both quarterly training and continuous e-learning.
    • Assist the Director of Technical Operations with any initiative related rollout items.
  • Systems Administration and Governance
    • Ensure compliance, security, and auditability of all line of business systems.
    • Plan all disaster recovery methods and requirements.
    • Ensure business continuity of all information systems and technology.
    • Plan system and environment architecture changes; ensure business continuity for all information technology projects.
  • Support Operations and Information Technology Management
    • Direct and manage helpdesk support operations, providing task assignment and direction, workload planning, and support coordination to support engineer(s) and coordinator(s).
    • Support day-to-day business operations by fielding both internal and external phone calls, support tickets, and emails.
    • Direct day-to-day information technology operations, including employee lifecycle, device management, and inventory, vendor scope negotiations, project planning, and roll-out.
  • People Management and Development
    • Mentor and develop team members to foster trusting relationships and develop the next generation of leaders.
    • Provide regular performance feedback and input with a balanced strengths-based approach.
    • Actively participate in Onboarding and Dynamic Orbit.
    • Support and embody company maxims and value proposition to create deep, lasting relationships with clients and business partners.

Requirements:

  • Critical thinking and problem-solving capabilities.
  • Ability to communicate effectively in the technical and non-technical communities.
  • Exceptional organizational skills and project management experience.
  • Capable of driving implementations and strategic plans forward.
  • Solutions and results orientation.
  • Ability to lead implementation projects and technology management.
  • Experience with Business Intelligence and database reporting tools.

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