Sales and Customer Service Representative

2 weeks ago


Lexington, Kentucky, United States The Sherwin-Williams Company Full time
Position Overview:
The selected candidate will play a crucial role in our retail operations, engaging with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. This position is vital for ensuring customer satisfaction and maintaining the store's high standards.

Key Responsibilities:
  • Deliver exceptional customer service to ensure high levels of satisfaction.
  • Assist customers in person and via phone by identifying their needs and presenting relevant products and services.
  • Establish and nurture productive relationships with both wholesale and retail customers.
  • Accurately process sales transactions in accordance with company policies.
  • Meet and exceed sales targets on a monthly, quarterly, and annual basis.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products to meet customer specifications.
  • Restock shelves and create appealing displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery efforts as necessary.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory control procedures.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must have legal authorization to work in the country without requiring sponsorship.
  • Ability to lift and carry materials weighing up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Capability to tint paint according to customer color requests, with or without reasonable accommodation.
  • Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possession of a valid, unrestricted Driver's License.
  • Completion of a High School diploma or GED.
  • At least one (1) year of experience in a delivery, retail, or customer service role.
  • Prior experience in selling paint and related products.
  • Experience operating tinting and mixing equipment.
  • Ability to communicate effectively in more than one language.
  • Proficiency in reading, writing, and speaking Spanish.


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