Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our customer service team, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Provide expert assistance to customers via phone, email, and in-person interactions
- Build and maintain strong relationships with customers through repeated contact and consultation
- Assist customers in finding the right products and solutions to meet their needs
- Meet and exceed monthly sales goals while increasing customer satisfaction
- Provide quotes, take orders, and offer post-order support
- Physically measure specs on a wide variety of products
- Minimum 6 months of customer service experience
- Mechanical and mathematical aptitude
- Excellent telephone skills
- Ability and desire to learn new systems and processes quickly
- Strong computer skills, particularly Excel
- High school diploma or equivalent
- Valid driver's license and clean driving record (MVR)
- SAP/ERP experience, preferred
- Knowledge of industrial distribution products and hydraulics, preferred
- Base salary and bonus opportunities
- Health, vision, and dental coverage, 401(k) w/ company match
- Paid vacation, sick time, and company holidays, Tuition reimbursement
- Personalized training and development program
- Career development and advancement opportunities
Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.
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