Customer Service Representative

6 days ago


Lexington, Kentucky, United States Johnstone Supply Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Johnstone Supply. As a key member of our sales team, you will be responsible for providing exceptional customer service, sales support, and product knowledge to our customers.

Key Responsibilities:

  • Provide prompt and professional service to customers via phone, email, and in-person interactions.
  • Assist customers in making product selections by asking questions and actively listening to identify customer needs.
  • Research and source products for customers using various tools and resources.
  • Process sales orders, returns, and warranties in a timely and accurate manner.
  • Develop good working relationships and rapport with customers, including greeting regular customers by name.
  • Maintain a clean and organized showroom, including stocking shelves, housekeeping, and creating displays.
  • Resolve customer complaints and disputes in a professional and timely manner.
  • Follow company pricing and credit guidelines.
  • Prepare and issue sales quotes, follow up on quotes to secure sales, and educate customers on product offerings.
  • Identify and communicate sales lead information to outside sales staff and management.
  • Promote surplus, sale, discounted, and obsolete inventory to customers.
  • Maintain knowledge of new and existing products and inventory through training, research, and collaboration with colleagues.
  • Assist with receiving, shipping, and general warehouse duties.
  • Complete all transactions and necessary paperwork accurately and in a timely manner.

Requirements:

  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong product knowledge and research skills.
  • Accuracy and attention to detail in processing transactions and paperwork.
  • Ability to work collaboratively with colleagues and management.


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