Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and ensuring a seamless checkout experience.
Key Responsibilities- Customer Service
- Assist customers with their shopping needs, including finding products and answering questions
- Provide a positive and welcoming experience for all customers
- Checkout and Cash Handling
- Process customer transactions accurately and efficiently
- Handle customer complaints and concerns in a professional and courteous manner
- Inventory Management
- Assist with receiving and processing inventory shipments
- Help maintain a well-organized and visually appealing store environment
- Team Collaboration
- Work collaboratively with other team members to achieve sales goals and objectives
- Participate in store meetings and contribute to team discussions
- Education and Experience
- High school diploma or equivalent required
- Previous retail or customer service experience preferred
- Skills and Abilities
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
- Physical Demands
- Ability to stand for long periods of time and move throughout the store
- Ability to lift up to 25 pounds and bend, stoop, and reach
The store environment is fast-paced and dynamic, with a focus on providing excellent customer service. The ideal candidate will be able to work in a team environment, communicate effectively with customers and colleagues, and maintain a positive and professional attitude in a variety of situations.
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