Business Process Improvement Analyst
5 days ago
**Job Summary**
eTek IT Services, Inc. is seeking a highly skilled Business Process Improvement Analyst to join our team. As a key member of our organization, you will be responsible for analyzing and improving business processes to increase efficiency and effectiveness.
Main Responsibilities:
- Facilitate process workflow modeling to collaborate on process improvements and automation capabilities.
- Review information and trends to ensure that process outputs are achieving desired results and services are meeting agreed-upon service levels.
- Validate IT process design and documentation as needed for new enhancements.
- Create workflows and convey findings in PowerPoint, Excel, and/or Visio.
Requirements:
- Ability to read, write, speak, and understand English.
- Excellent interpersonal skills and ability to present performance feedback effectively.
- Strong analytical ability.
- Ability to work independently.
- Advanced understanding of business functions, workflows, and processes.
- Deep knowledge of process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
- Familiarity with Celonis or similar process mining tools a plus.
- Previous reporting experience (MicroStrategy, Tableau) a plus.
About the Role:
This role requires a strong understanding of business processes and the ability to analyze and improve them. The ideal candidate will have excellent analytical and communication skills, as well as the ability to work independently.
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