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Business Process Analyst with BSS/OSS Expertise

2 months ago

Stamford, Connecticut, United States Crox Consulting Inc Full time
Job Overview

Position: Business Process Analyst with BSS/OSS Expertise

Company: Crox Consulting Inc

Contract Type: Long Term

Note: We are not seeking Business Analysts or Business Systems Analysts with BSS/OSS experience.

We require a candidate with substantial BSS/OSS knowledge, along with strong communication skills.

This role involves a hybrid work schedule.

Role Summary:

The Business Process Analyst is responsible for comprehending the structure, policies, and operations of the organization to facilitate change and deliver value. This position involves conducting in-depth analyses of current and prospective business processes and workflows to identify opportunities for improvement or automation.

You will be instrumental in enhancing operational efficiencies within the ecosystem, including tools for agents, customer-facing applications, and internal process optimizations across the organization. The role requires a high degree of independence with minimal oversight.

Key Responsibilities:

  • Lead process workflow modeling initiatives to collaborate on enhancements, automation opportunities, and well-defined end-to-end use cases.
  • Analyze data and trends to ensure that process outputs meet desired outcomes and that services adhere to established service levels.
  • Validate IT process designs and documentation for new enhancements. Develop workflows and present findings using PowerPoint, Excel, and/or Visio.

Essential Qualifications:

  • Proficient in reading, writing, speaking, and understanding English.
  • Exceptional interpersonal skills with the ability to deliver performance feedback effectively.
  • Strong analytical capabilities.
  • Ability to work autonomously.
  • Advanced knowledge of business functions, workflows, and processes.
  • In-depth understanding of process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
  • Prior experience with reporting tools (MicroStrategy, Tableau) is advantageous.