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Process Improvement Specialist
2 months ago
PRIMARY RESPONSIBILITIES
Lead the modeling of process workflows to enhance collaboration on improvements, automation opportunities, and well-defined end-to-end scenarios.
Analyze data and trends to confirm that process outputs are meeting expected outcomes and that services adhere to established service levels.
Assess IT process designs and documentation as necessary for new enhancements. Develop workflows and present findings using PowerPoint, Excel, and/or Visio.
ESSENTIAL QUALIFICATIONS
Proficient in reading, writing, speaking, and understanding English.
Exceptional interpersonal skills with the ability to deliver performance feedback effectively.
Strong analytical skills.
Capability to work autonomously.
Advanced knowledge of business operations, workflows, and processes.
Extensive expertise in process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
