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Business Systems Analyst

2 months ago

Stamford, Connecticut, United States Cerebra Consulting Inc Full time
Job Overview

Position: Business Systems Analyst - Process Enhancement
Company: Cerebra Consulting Inc
Type: Contract to Hire

Essential Skills

• BPMN • Visio • Process Analysis • Process Flow Design (BPMN) • Validation of Designs with Visio

Preferred Skills

• Knowledge of Celonis or similar process mining tools is advantageous. • Experience in reporting tools (MicroStrategy, Tableau) is beneficial. • Background in telecommunications and requirements gathering.

Role Summary:

We are seeking a Business Systems Analyst focused on Process Enhancement to assist our Customer Operations division. This role necessitates a comprehensive understanding of business structures, policies, and operational workflows to facilitate change and provide value to the organization. The analyst will perform in-depth analyses of existing and prospective business processes and workflows, aiming to identify opportunities for improvement or automation.

Key Responsibilities:

  • Lead process workflow modeling initiatives to collaborate on enhancements, automation opportunities, and well-defined end-to-end use cases.
  • Analyze data and trends to ensure process outputs meet desired outcomes and that services align with established service levels.
  • Validate IT process designs and documentation for new enhancements, creating workflows and presenting findings using PowerPoint, Excel, and/or Visio.

Qualifications:

  • Proficient in reading, writing, and understanding English.
  • Exceptional interpersonal skills with the ability to deliver performance feedback effectively.
  • Strong analytical capabilities.
  • Ability to work autonomously.
  • Advanced knowledge of business functions, workflows, and processes.
  • Extensive understanding of process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
  • Familiarity with Celonis or similar process mining tools is a plus.
  • Previous experience with reporting tools (MicroStrategy, Tableau) is advantageous.