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Senior Business Systems Analyst
2 months ago
POSITION OVERVIEW
Brooksource is seeking a seasoned Business Systems Analyst with over 8 years of relevant experience to contribute to our Proactive Customer Service initiative. This role is pivotal in analyzing data, identifying trends, and reviewing account-level details to uncover opportunities for enhancing customer satisfaction. The analyst will play a crucial role during the launch phase by validating data, aiding in the establishment of success metrics, and ensuring that targeted customers yield optimal returns on investment. Post-launch, the analyst will engage in ongoing evaluations of the initial rollout and support subsequent phases of the Proactive Customer Service program.
KEY RESPONSIBILITIES
- Conducts thorough reviews and assessments of information technology systems operations.
- Identifies user requirements and suggests improvements to enhance system functionality.
- Acts as the main liaison between users and the engineering/development teams.
- Documents, reports, and monitors system-related issues.
- Facilitates the translation of business needs into formal technical requirements.
ESSENTIAL QUALIFICATIONS
Required Skills and Knowledge
- Extensive expertise in Data Analytics, particularly with SQL.
- Exceptional communication skills for effective verbal and written interactions.
- Bachelor's degree in a relevant discipline or equivalent professional experience.
- Commitment to working fully on-site; no hybrid or remote work options available. Some travel may be necessary.
- In-depth understanding of the customer lifecycle and the systems and processes that support it.
- Strong organizational and time management capabilities, managing multiple projects and stakeholders simultaneously.
- Ability to prioritize tasks effectively and manage various assignments.
- Proficient in building collaborative relationships with colleagues and project stakeholders.
- Excellent critical thinking and analytical skills.
- Familiarity with Visio, PowerPoint, Excel, and Word.
- Detail-oriented with a strong ability to analyze business objectives and goals.
- Collaborates with QA, UAT, and ORT teams during launch activities, participating in defect reviews and test planning.
- Capable of working independently with minimal supervision and knowing when to escalate issues to leadership.
- Maintains a positive and professional demeanor, even under pressure.
- Demonstrated ability to thrive in a fast-paced work environment.
BENEFITS OF THIS ROLE
This position offers the chance to be part of a dynamic and collaborative team within a large enterprise serving millions of customers. The leadership team is exceptional, and you will be aligned with the mission to enhance strategic objectives. Your contributions will have a significant impact on critical programs aimed at improving customer experience and maximizing ROI.
