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Business Process Analyst

2 months ago

Stamford, Connecticut, United States Apptad Inc Full time
Job Overview

Position: Business Process Analyst - BSS/OSS

This position necessitates a comprehensive understanding of the frameworks, policies, and operations within the Spectrum business units to facilitate transformation and provide value to the organization. The analyst will perform intricate evaluations of existing and prospective business processes and workflows, aiming to identify opportunities for enhancement or automation.

Your contributions will be vital in advancing operational improvements within the Spectrum ecosystem, which encompasses agent tools, customer-facing applications, and internal process enhancements throughout the organization. This role requires the ability to work autonomously with minimal oversight.

KEY RESPONSIBILITIES

  • Lead process workflow modeling initiatives to collaborate on process enhancements, automation possibilities, and well-defined end-to-end use cases.
  • Analyze data and trends to ensure that process outputs are achieving the intended outcomes and that services are fulfilling established service levels.
  • Assess IT process design and documentation as necessary for new developments. Develop workflows and present findings using PowerPoint, Excel, and/or Visio.

ESSENTIAL QUALIFICATIONS

  • Proficient in reading, writing, speaking, and understanding English.
  • Exceptional interpersonal skills with the ability to effectively communicate performance feedback.
  • Strong analytical skills.
  • Capability to work independently.
  • Advanced knowledge of business functions, workflows, and processes.
  • Extensive expertise in process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
  • Prior experience with reporting tools (MicroStrategy, Tableau) is advantageous.

*If you are interested, please submit your updated resume.