Business Process Analyst
1 week ago
KEY RESPONSIBILITIES:
Kforce Inc. is seeking a skilled Process Analyst. This position necessitates a comprehensive understanding of the organizational structure, policies, and operational workflows to facilitate transformation and enhance value delivery. The analyst will perform intricate evaluations of existing and prospective business processes with the aim of identifying opportunities for enhancement or automation.
Your contributions will be pivotal in advancing operational efficiencies within the corporate framework, which encompasses agent tools, client-facing applications, and internal process refinements throughout the organization. This role requires a high degree of autonomy and the ability to work with minimal oversight.
PRIMARY DUTIES:
- Facilitate the modeling of process workflows to collaborate on enhancements, automation possibilities, and well-defined end-to-end use cases.
- Analyze data and trends to ensure that process outputs meet the desired objectives and that services align with established service levels.
- Validate IT process designs and documentation for new enhancements; create workflows and present findings using PowerPoint, Excel, and/or Visio.
QUALIFICATIONS:
- Extensive knowledge of process modeling methodologies (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and associated tools (Visio, Bizagi, Camunda, Miro, and Lucid).
- Advanced comprehension of business functions, workflows, and operational processes.
- Strong analytical capabilities.
- Proficient in reading, writing, speaking, and understanding English.
- Exceptional interpersonal skills with the ability to effectively communicate performance feedback.
- Ability to operate independently.
- Prior experience with reporting tools (MicroStrategy, Tableau) is advantageous.
The compensation range reflects the lowest to highest salary we reasonably believe we would offer for this role. Actual pay may vary based on factors such as education, qualifications, certifications, experience, skills, seniority, location, performance, union contracts, and business needs. This range is subject to change.
Kforce Inc. provides a comprehensive benefits package that includes medical, dental, and vision insurance, HSA, FSA, 401(k), and life, disability, and ADD insurance for eligible employees. Salaried employees receive paid time off, while hourly employees are not eligible for paid time off unless mandated by law. Hourly employees working on a Service Contract Act project are entitled to paid sick leave.
Note: Compensation is not considered earned until it is vested and determinable. The amount and availability of any compensation remain at Kforce's discretion unless and until paid and may be adjusted in accordance with the law.
This position is not eligible for bonuses, incentives, or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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