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Business Systems Analyst
2 months ago
Position: BSA/ Process Improvement Analyst
Location: Onsite in Stamford (4x onsite, 1x wfh)
Contract Duration: 3M Contract to Hire
Essential Skills:
- BPMN
- Visio
- Process Analysis
- Business Process Model Notation (BPMN)
- Design Validation with Visio, specifically in BPMN
Preferred Skills:
- Familiarity with Celonis or comparable process mining tools is advantageous.
- Experience in reporting tools such as MicroStrategy or Tableau is a plus.
- Background in telecommunications or requirements gathering is beneficial.
Role Description:
Cerebra Consulting Inc is seeking a Business Process Improvement Analyst to enhance their Customer Operations division. This position necessitates a comprehensive understanding of the organizational structure, policies, and operational workflows to facilitate transformation and deliver value. The analyst will perform intricate evaluations of existing and prospective business processes and workflows, aiming to identify opportunities for enhancement or automation.
Key Responsibilities:
- Lead process workflow modeling initiatives to collaborate on enhancements, automation possibilities, and well-defined end-to-end use cases.
- Analyze data and trends to confirm that process outputs meet desired outcomes and that services align with established service levels.
- Validate IT process designs and documentation for new enhancements. Develop workflows and present findings using PowerPoint, Excel, and/or Visio.
Qualifications:
- Proficient in reading, writing, speaking, and understanding English.
- Exceptional interpersonal skills with the ability to deliver performance feedback effectively.
- Strong analytical skills.
- Capability to work autonomously.
- Advanced knowledge of business functions, workflows, and processes.
- Extensive expertise in process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
- Familiarity with Celonis or similar process mining tools is a plus.
- Prior experience with reporting tools (MicroStrategy, Tableau) is advantageous.