Front Desk Representative

3 weeks ago


Springfield, Virginia, United States TownePlace Suites Springfield Full time
Job Title: Front Desk Agent

About the Role:

The Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Answer guest inquiries regarding hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs efficiently and accurately.
  • Manage guest room assignments and ensure seamless room changes.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Process payments and handle cash handling and credit policies.
  • Stay up-to-date on hotel promotions, packages, and special offers.
  • Collaborate with other hotel departments to ensure seamless guest experience.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software systems.

What We Offer:

TownePlace Suites Springfield offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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