Front Desk Representative
3 weeks ago
About the Role:
The Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Answer guest inquiries regarding hotel services, amenities, and local attractions.
- Process guest check-ins and check-outs efficiently and accurately.
- Manage guest room assignments and ensure seamless room changes.
- Handle guest complaints and resolve issues in a professional and courteous manner.
- Process payments and handle cash handling and credit policies.
- Stay up-to-date on hotel promotions, packages, and special offers.
- Collaborate with other hotel departments to ensure seamless guest experience.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic computer skills and knowledge of hotel software systems.
What We Offer:
TownePlace Suites Springfield offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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