Front Desk Associate

4 weeks ago


Springfield, Virginia, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Assist guests efficiently, courteously, and professionally at all times.
  • Maintain a high level of service and hospitality, ensuring guest satisfaction.
  • Promptly and effectively deal with guest concerns or issues, resolving them in a timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer competitive wages, a comprehensive benefit package, and opportunities for career advancement and professional growth. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun.

We are proud to be an EEO employer and maintain a drug-free workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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