Front Desk Associate
4 weeks ago
We are seeking a highly skilled and enthusiastic Front Desk Clerk to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience for all.
Key Responsibilities:
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality, ensuring a positive experience for all guests.
- Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
- Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
- Handle guest mail and messages with respect to privacy and professionalism.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Have full knowledge of hotel safety and emergency procedures.
Why Concord?
We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.
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