Front Desk Associate

4 weeks ago


Springfield, Virginia, United States Concord Hospitality Full time

We are seeking a highly skilled and enthusiastic Front Desk Clerk to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience for all.

Key Responsibilities:

  • Assist guests efficiently, courteously, and professionally at all times.
  • Maintain a high level of service and hospitality, ensuring a positive experience for all guests.
  • Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

Why Concord?

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.


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