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Front Desk Representative

1 month ago

Springfield, Virginia, United States TownePlace Suites Springfield Full time
Job Title: Front Desk Agent

Location: TownePlace Suites Springfield

Job Type: Full-time

About Us: Highgate Hotels is a premier real estate investment and hospitality management company.

Job Summary:

The Front Desk Agent is responsible for providing exceptional customer service to guests during check-in, throughout their stay, and at checkout.

Key Responsibilities:
  • Respond to guest inquiries regarding hotel services and amenities.
  • Process guest check-ins and check-outs efficiently and accurately.
  • Manage guest room assignments and maintain accurate records.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Assist with room key distribution and maintenance.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and multitask.
  • Excellent communication and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:

Highgate Hotels offers a competitive salary and benefits package, as well as opportunities for professional growth and development.