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Assistant General Manager

4 weeks ago


Springfield, Virginia, United States Island Hospitality Management Full time
Job Description

As a key member of our team, you will oversee the Housekeeping and Front Desk Departments at Island Hospitality Management. Your primary responsibility will be to ensure the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This role may require flexible scheduling availability.

Key Responsibilities:

  • Ensure that departments achieve or exceed guest's service expectations
  • Prepare team member schedules in accordance with budgets and business forecasts
  • Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
  • Recommend local attractions and restaurants for guests to visit
  • Inform guests of all hotel services and amenities
  • Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
  • Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
  • Work with other departments to ensure operations are running smoothly in tandem with one another
  • Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types

Requirements:

  • Ability to operate hotel POS and PMS Systems
  • Ability to multitask, prioritize and manage time
  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

Training and Development:

Island Hospitality Management is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.

Benefits:

  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Recognition and Rewards:

  • Incentive based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member of the Month, Quarter, and Year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career Growth through our in-house training program with a path personalized to your desired goals
  • Referral bonus program to ANY of our locations

Island Hospitality Management is an Equal Opportunity Employer.