Hotel Front Desk Representative
1 day ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Springfield. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Manage guest room bookings, reservations, and check-in/check-out processes
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Maintain accurate records of guest information and hotel operations
- Collaborate with housekeeping and other departments to ensure seamless guest experience
- Communicate effectively with guests, colleagues, and management to resolve issues and improve services
- High school diploma or equivalent required; 1+ year of hotel industry experience preferred
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Proficiency in Microsoft Office and reservation management systems
We are a dynamic and customer-focused hotel located near Springfield Town Center and Fort Belvoir military base. Our team is dedicated to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-centric individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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