Service Center Assistant Supervisor

2 weeks ago

Worcester, Massachusetts, United States Valvoline Instant Oil Change Full time

The Service Center Assistant Supervisor at Valvoline Instant Oil Change (VIOC) plays a vital role in our local operations, blending technical expertise with managerial responsibilities. This position is perfect for individuals eager to lead a service center and take initiative among automotive technicians. Aiming for a future as a Service Center Manager, this role equips our team members for success.

A typical day for an Assistant Supervisor at VIOC is dynamic and varies throughout the day.

Key Responsibilities:

  • Overseeing and guiding all service technicians
  • Delivering training to new technicians
  • Assisting the Service Center Manager in resolving customer service issues
  • Exemplifying superior customer service leadership
  • Managing inventory, scheduling, and payroll as essential aspects of the service center
  • Ensuring a clean, organized service center and promoting a safe working environment
  • Opening and/or closing the service center under the direction of the Service Center Manager
  • Adhering to company policies and procedures as detailed in the Standard Operating Procedures manual and Employee Handbook

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to effectively perform the essential functions of the job. While executing the duties of this position, employees are required to stand, stoop, kneel, walk, and bend for extended periods.

  • Ability to lift up to 50 lbs.
  • Full body mobility is required (twisting, turning, bending, stooping, squatting, and working for prolonged periods with hands elevated)
  • Capability to work in confined spaces and awkward positions
  • Occasional ladder climbing
  • Walking up and down stairs
  • Working while wearing personal protective equipment
  • Exposure to high noise levels
  • Continuous walking/standing is necessary
  • Physical fitness with unimpaired balance or mobility to navigate around floor openings
  • Ability to guide vehicles weighing up to 10,000 GVWR
  • Quick reflexes and capacity to work in a physically demanding environment

Knowledge and Skills:

  • Strong interpersonal, oral, and written communication abilities
  • Understanding of cash management, facility operations, and safety protocols

Work Experience and/or Education:

  • High school diploma or equivalent
  • Preferred: 1 year of supervisory or related experience/training

Benefits and Perks:

- Competitive pay starting at $19/hour, with flexible payment options including Daily Pay, payroll debit cards, and direct deposit.

- Paid vacation and holiday pay.

- Flexible work schedule with no late evenings.

- Paid on-the-job training with no prior automotive experience required.

- Medical, dental, vision, and 401(k) savings plans with a 100% match up to 3%.

- Commitment to promoting from within.

- Company-provided uniforms and tools.

- 40% discount on Valvoline Instant Oil Change services.

Valvoline Instant Oil Change is an Equal Opportunity Affirmative Action Employer.

Working at Valvoline Instant Oil Change:

At VIOC, we are dedicated to supporting our Assistant Supervisors, providing a clear career path toward a Service Center Manager position. We value our employees and prioritize internal promotions. We also hire qualified candidates directly as Assistant Service Center Managers and offer a fast-paced training program. If you possess the experience and skills necessary for success, we encourage you to consider this opportunity.

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