Psychiatric Services Clinical Coordinator

2 months ago

Worcester, Massachusetts, United States Family Health Center Full time
Job Overview

Position Summary:

Under the guidance of the Director of Psychiatric Services, the Psychiatric Clinical Coordinator is responsible for the orchestration of psychiatric clinical services for specialized care patients. This role involves overseeing the management of psychiatric provider panels, delivering both clinical and administrative support to providers, and offering direct clinical services to patients through essential patient care tasks aligned with the responsibilities of a medical assistant.

Key Responsibilities:

  • Act as a vital resource for the psychiatric services team, especially concerning specialized patient populations.
  • Assist in the execution of special projects initiated by the psychiatric services team.
  • Participate in regular team meetings with psychiatric providers to review high-risk cases and formulate strategies for patient-centered and trauma-informed care.
  • Serve as the primary contact for patients between visits through a dedicated telephone line.
  • Ensure all scheduling requirements are fulfilled for assigned providers.
  • Complete and document clinical tasks as requested by providers, including tracking prior authorizations and communicating lab results.
  • Monitor follow-up and health maintenance needs for all patients under assigned providers to ensure appropriate care for at-risk populations.
  • Maintain a database of patients needing psychiatric consultations to facilitate follow-up.
  • Engage patients in health coaching and motivational interviewing.
  • Provide advocacy and navigation for patients seeking services from Family Health Center and community resources.
  • Prepare examination rooms with necessary equipment and supplies for various procedures.
  • Guide patients into examination rooms promptly after registration to ascertain the purpose of their visit.
  • Conduct medication reconciliations.
  • Review patient information and discuss relevant medical concerns with nursing staff or providers.
  • Maintain and prepare note templates tailored to the purpose of each encounter.
  • Keep a repository of psychiatric clinical questionnaires, registration forms, and consent documents in multiple languages, ensuring patients understand the importance of completing these forms.
  • Document quality control measures and procedures for point-of-care devices.
  • Implement infection control procedures for sterilization and cleaning.
  • Address patient complaints and escalate issues requiring further action as necessary.
  • Contribute to root cause analysis when needed, presenting challenges and suggesting future recommendations.
  • Adhere to all organizational and departmental policies, including confidentiality, dress code, and attendance.
  • Foster a safe and healthy environment for patients, visitors, and colleagues.
  • Take responsibility for personal work and make informed decisions based on sound judgment.
  • Proactively support the transformation towards a patient-centered medical home model.

Qualifications and Education Requirements:

To be considered for this position, candidates must meet one of the following combinations of education and experience:

  • High School Diploma or GED.
  • A minimum of three years of experience in primary health care, psychiatry, or a related healthcare setting.
  • Phlebotomy training is preferred.
  • Certification as a Medical Assistant or Registered Medical Assistant from an accredited program is required, or a specialty certification with a minimum of three years of experience in a relevant specialty.
  • Strong written and verbal communication skills, along with proficiency in Microsoft Word, Excel, and Outlook.

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