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Customer Service Specialist
2 months ago
Are you eager to embark on a fulfilling career that positively impacts our local communities? Do you have a strong commitment to health equity? If you enjoy assisting individuals, this role may be for you.
Edward M. Kennedy Community Health Center is among the largest community health organizations in Massachusetts, serving various communities. We are a dynamic and expanding entity, and our workforce is growing to meet the increasing demand for our services.
We are currently seeking a Customer Service Specialist to operate from our Worcester location. In this role, you will be responsible for managing incoming calls to the Health Center and determining the necessary actions to address each inquiry effectively. This includes scheduling patient appointments, accurately relaying messages to healthcare providers, transferring calls to the correct departments, assisting colleagues, and providing general information about the Health Center.
As a preferred employer, we cultivate an inclusive workplace that promotes teamwork, accountability, and respect, while supporting the professional growth of each team member. We are an equal opportunity employer and value the diversity within our staff and community. You will thrive in our environment if you are dedicated to helping individuals lead healthier lives and enjoy collaborating in a supportive, team-oriented setting.
Key Responsibilities:
- Handle incoming phone calls to ensure that the needs of callers are addressed promptly and effectively.
- Document messages for follow-up by Primary Care teams using standardized communication methods and appropriate systems, such as EMR, patient portals, or email.
- Verify and confirm all caller and patient information.
- Process basic insurance referrals as requested and update patient records accordingly.
- Complete assigned tasks, including contacting patients to manage appointment cancellations/rescheduling, making reminder calls, and entering data into various reports for analysis and tracking.
Qualifications:
- Bilingual proficiency in Spanish or Portuguese is required.
- We value our team members and strive to provide opportunities for professional growth and development.
- All employees are required to have the most recent COVID-19 booster and the annual flu vaccine.
- Availability for one Saturday shift per month is necessary.
Compensation and Benefits:
- Competitive salary based on relevant experience.
- Medical insurance coverage begins on the first day of employment, with the organization covering 80% of premiums.
- Generous paid time off policies.
- Dental and vision insurance options.
- 403b Retirement Plan with employer matching contributions.
- Flexible Spending Accounts available.
- Employee Assistance Program offered.
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