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Patient Services Coordinator

2 months ago

Worcester, Massachusetts, United States Edward M. Kennedy Community Health Center, Inc. Full time
Position Overview

Are you eager to contribute to the well-being of our community? Do you have a strong commitment to health equity and enjoy assisting individuals in navigating their healthcare needs?

Edward M. Kennedy Community Health Center, Inc. is a prominent community health organization dedicated to serving diverse populations. As we expand our services, we are seeking a skilled Dental Receptionist to join our team in Worcester, MA.

The Dental Receptionist plays a crucial role in managing patient interactions, which includes:

  • Facilitating patient registration and ensuring the completion of health insurance applications.
  • Conducting insurance verifications and assessing patient eligibility for various health programs.
  • Providing education to patients regarding their entitlements and related programs.
  • Performing data entry and various clerical tasks to support office operations.

Our organization values an inclusive workplace that promotes teamwork, accountability, and respect. We are committed to fostering the professional growth of our employees and celebrate the diversity within our staff and community. If you are dedicated to helping individuals lead healthier lives and thrive in a collaborative environment, you may be an excellent fit for this role.

Key Responsibilities:

  • Oversee daily scheduling and coordination of appointments, ensuring optimal use of provider time.
  • Monitor and manage no-show appointments, filling gaps in the schedule as needed.
  • Verify insurance details for all patients and assist those with invalid coverage in finding appropriate resources.
  • Maintain accurate financial records for cash transactions and ensure proper documentation is sent to accounting.
  • Be prepared for potential evening, weekend, and holiday shifts as part of the scheduling requirements.

Qualifications:

  • Bilingual proficiency in English/Spanish or English/Portuguese is preferred.
  • Other language fluency may be considered based on community needs.
  • Proficient computer skills, including typing and familiarity with Microsoft Office applications.
  • 1-2 years of experience in a customer service-oriented role.
  • Associate's degree or relevant certification in a healthcare-related field is desirable.
  • Knowledge of health insurance programs and eligibility criteria is advantageous.
  • Compliance with health center requirements for vaccinations is mandatory.

Benefits Include:

  • Competitive salary based on experience.
  • Medical insurance coverage starting on the first day of employment, with the health center covering a significant portion of premiums.
  • Generous paid time off policies.
  • Dental and vision insurance options.
  • 403b retirement plan with employer matching contributions.
  • Flexible spending accounts for healthcare expenses.
  • Employee assistance programs for personal support.

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