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Service Center Assistant Manager

2 months ago

Worcester, Massachusetts, United States Metrolube Enterprises Full time


The Service Center Assistant Manager at Metrolube Enterprises plays a vital role in our local operations, combining technical expertise with managerial responsibilities. This position is perfect for individuals eager to lead a service center and take initiative among automotive technicians. Aiming for advancement to a Service Center Manager, this role equips our team members for success.

A typical day for a Service Center Assistant Manager at Metrolube is dynamic and fast-paced.

Key Responsibilities:
  • Overseeing and guiding all service technicians
  • Delivering training to new technicians
  • Assisting the Service Center Manager in resolving customer service issues
  • Exemplifying superior customer service leadership
  • Managing inventory, scheduling, and payroll as essential components of the service center
  • Ensuring a clean, organized service center and promoting a safe working environment
  • Opening and/or closing the service center under the direction of the Service Center Manager
  • Adhering to company policies and procedures as outlined in the Standard Operating Procedures manual and Employee Handbook
Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of the role. While executing the duties of this position, employees are required to stand, stoop, kneel, walk, and bend for extended periods.
  • Ability to lift up to 50 lbs.
  • Full body mobility (twisting, turning, bending, stooping, squatting, and working for prolonged periods with hands above head)
  • Capability to work in confined spaces and awkward positions
  • Occasional ladder climbing
  • Walking up and down stairs
  • Working while wearing personal protective equipment
  • Exposure to high noise levels
  • Continuous walking/standing
  • Physical fitness with good balance and mobility to navigate around floor openings
  • Ability to guide vehicles weighing up to 10,000 GVWR
  • Quick reflexes and capacity to thrive in a physically demanding environment
Knowledge and Skills:
  • Strong interpersonal, oral, and written communication skills
  • Understanding of cash, facility, and safety control policies and practices
Work Experience and/or Education:
    • High school diploma or equivalent
    • Preferred 1 year of supervisory experience or related training
Benefits and Perks:

- Competitive compensation starting at $19/hour, with flexible payment options including Daily Pay, payroll debit cards, and direct deposit.

- Paid vacation and holiday pay.

- Flexible work schedule with no late evenings.

- Paid on-the-job training; no prior automotive experience necessary.

- Medical, dental, vision, and 401(k) savings plans with a 100% match up to 3%.

- Commitment to internal promotions.

- Company-provided uniforms and tools.

- 40% discount on Metrolube Enterprises automotive services.
  • We are an Equal Opportunity Affirmative Action Employer.
Working at Metrolube Enterprises:

At Metrolube, we support our Service Center Assistant Managers to provide a clear career trajectory toward a Service Center Manager position. We are dedicated to recognizing our current employees and promoting from within. We also hire qualified candidates directly as Assistant Service Center Managers and offer a comprehensive training program.

By considering the Service Center Assistant Manager position at Metrolube Enterprises, you are taking a significant step in your career. The opportunity extends beyond a mere job, with a clear path for advancement. We value honesty, encourage effective work ethics, recognize achievements, and emphasize self-improvement and continuous learning.

Category:
Service Center Management

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This position is currently accepting applications.