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Assistant Service Manager

2 months ago

Worcester, Massachusetts, United States Metrolube Enterprises Full time
Job Summary

Metrolube Enterprises is seeking a highly motivated and experienced Assistant Service Manager to join our team. As a key member of our service center, you will be responsible for leading our team of technicians and providing exceptional customer service.

Key Responsibilities
  • Team Leadership: Supervise and mentor a team of technicians to ensure excellent customer service and high-quality workmanship.
  • Service Training: Provide training and development opportunities to new technicians to enhance their skills and knowledge.
  • Customer Service: Work closely with the Service Center Manager to resolve customer complaints and provide solutions to improve customer satisfaction.
  • Inventory Management: Manage inventory levels, including ordering and receiving parts, to ensure efficient operations.
  • Scheduling and Payroll: Assist with scheduling and payroll functions to ensure accurate and timely payment to employees.
  • Facilities Maintenance: Maintain a clean and organized service center, ensuring a safe and secure working environment.
  • Opening and Closing Procedures: Assist with opening and closing procedures, including preparing the service center for business and securing the premises at the end of the day.
Requirements
  • Education: High school diploma or equivalent required; 1 year of supervisory experience or related experience/training preferred.
  • Physical Demands: Ability to stand, stoop, kneel, walk, and bend for up to 8 hours; must be able to lift up to 50 lbs and work in cramped areas.
  • Knowledge and Skills: Effective interpersonal, oral, and written communication skills; knowledge of cash, facility, and safety control policies and practices.
Benefits
  • Competitive Pay: Starting at $19/hour, with flexible pay options including Daily Pay, payroll debit cards, and direct deposit.
  • Paid Time Off: Paid vacation and holiday pay.
  • Flexible Schedule: No late evenings.
  • Training and Development: Paid on-the-job training and opportunities for advancement.
  • Benefits Package: Medical, dental, vision, and 401(k) savings plans with 100% match up to 3%.