Service Operations Coordinator

2 weeks ago

Portland, Oregon, United States Ace Industries, Inc. Full time
Job Overview

Division: 132 - POR-SVC

Position: Service Operations Coordinator

Reports To: Branch Manager

Employee Type: Full-time

Compensation: $17.00-$22.00 per hour

Role Objective:

The Service Operations Coordinator plays a crucial role in overseeing all personnel and administrative functions related to the branch's overhead crane service operations. This position is responsible for managing a variety of service requests from clients, necessitating a high level of efficiency and resourcefulness in dispatching technicians, processing orders, reviewing reports, and handling procurement tasks. The Service Operations Coordinator is essential in providing support to both Ace team members and our clientele. Administrative responsibilities include assisting with HR functions, safety protocols, and fleet management.

Key Responsibilities:

  • Collaborate with Ace technicians and team members to address customer service requests.
  • Assess and recommend necessary repairs or inspections.
  • Maintain customer relationships by reviewing service requests, identifying solutions, and suggesting enhancements.
  • Build and sustain customer trust through timely responses, clear communication of issues, and prompt completion of tasks.
  • Review documentation for grammatical accuracy, regulatory compliance, and other essential details.
  • Utilize computer applications to research inspections and renew recurring evaluations.
  • Confirm the completion of service tasks and manage invoicing processes.
  • Handle HR, safety, and fleet administration responsibilities.
  • Exhibit professionalism in presentation, punctuality, appearance, and organizational skills.

Required Skills and Qualifications:

  • Ability to perform under pressure and meet deadlines.
  • Capacity to work independently.
  • Strong analytical and problem-solving skills.
  • Exceptional communication abilities.
  • Outstanding customer service orientation.
  • Proficiency in computer applications, including Excel and Windows.
  • Excellent overall computer skills.
  • Focus on quality and results.
  • Commitment to safety practices.
  • Team-oriented mindset.

Equipment Utilized:

Standard office equipment, including a cell phone, computer, multiple monitors, and various software applications.

Physical Demands:

This role involves light physical activity with the ability to sit for extended periods.

Work Environment:

Office-based setting.

Work Schedule:

  • 45 hours per week.
  • 9-hour shifts, one shift per day.
  • Overtime as required.
Company Overview

Ace Industries, Inc., established in 1932, stands as one of the largest and most diversified providers of overhead crane and hoist distribution, manufacturing, and service in the United States. With fully stocked warehouses, service centers, and sales offices across 25 locations nationwide, Ace is well-equipped to meet customer needs. The company's e-commerce platform offers thousands of material handling products to a broad customer base, including technical resources for sourcing repair parts and accessories essential for maintaining critical infrastructure equipment that supports the backbone of our nation.

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