Branch Operations Coordinator

2 weeks ago


Portland, Oregon, United States IAA Full time

IAA, a subsidiary of RB Global Inc, is in search of a Branch Operations Coordinator to enhance our team.

We are looking for a proactive and capable individual to oversee our customer service functions and collaborate with branch staff to support daily operations and provide administrative assistance.

Key Responsibilities:

  • Manage and coordinate general office functions.
  • Oversee branch services including mail handling, duplication, central filing, document processing, and supply management.
  • Ensure exceptional customer service standards are maintained.
  • Identify and implement more efficient operational processes.
  • Build and maintain strong relationships with vendors.
  • Encourage teamwork among employees to fulfill customer requirements.
  • Address and resolve employee-related issues at the branch level.
Essential Qualifications:
  • Proven customer service expertise.
  • Demonstrated leadership capabilities.
  • Basic proficiency in computer applications.
  • Effective time management abilities.
  • Positive demeanor and attitude.
  • Ability to work autonomously.
  • Strong communication skills.
  • Professional appearance and demeanor.
Preferred Qualifications:
  • 3-5 years of experience in a supervisory role.
  • High School diploma or equivalent experience is preferred.
  • Experience in the automotive titling sector.
  • Familiarity with managing salvage titling and vehicle assignment processes.
In return for your valuable skills and contributions, we offer a comprehensive benefits package that includes health insurance, retirement plans, short-term and long-term disability coverage, life insurance, paid holidays, and vacation time.

About IAA, a subsidiary of RB Global, Inc.:

IAA, part of RB Global, Inc. (NYSE: RBA) and (TSX: RBA), is a reputable global marketplace providing insights, services, and transaction solutions for commercial assets and vehicles. By leveraging advanced technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA caters to a global buyer base across over 170 countries and serves a diverse range of sellers, including insurers, dealerships, fleet leasing companies, and charitable organizations. Buyers benefit from multiple digital bidding channels, innovative vehicle merchandising, and efficient evaluation services, enhancing their purchasing experience. IAA provides sellers with a comprehensive suite of services designed to maximize vehicle value, reduce administrative costs, shorten selling cycles, and deliver optimal economic returns. RB Global, Inc. employs over 7,000 individuals worldwide and is headquartered in Westchester, Illinois.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants based on inquiries regarding compensation or other employment-related discussions.

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