Hotel Guest Services Director
6 days ago
- Sales and Revenue Management: Utilize suggestive selling techniques to maximize room occupancy and average daily rate, ensuring highest possible revenue generation for the hotel.
- Staff Supervision: Oversee the performance of front desk staff, providing guidance on quality service delivery, sales skills, and operational procedures.
- Financial Management: Develop and manage budgets to achieve departmental profitability targets, monitoring expenses and revenue streams to optimize financial performance.
- Guest Service Delivery: Foster a culture of excellent customer service, responding promptly to guest complaints and resolving issues efficiently.
The successful candidate will have a minimum of 1 year experience in night audit, 2 years in front desk operations, and 1 year in either direct sales or retail trade, or an equivalent combination of education and experience.
The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.
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Hotel Guest Services Agent
2 weeks ago
Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeAbout UsWe're located just outside Seattle and Tacoma, near the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial district. Downtown Seattle and Seattle-Tacoma International Airport are within driving distance. We offer:Free Daily BreakfastHeated Indoor PoolFitness Center AccessJob DescriptionWe're looking for a skilled Hotel Guest...
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Guest Services Director
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Auburn Hills, Michigan, United States Hampton Inn Full timeHotel Operations Manager Job Summary:GREAT LAKES HOSPITALITY GROUP is seeking a dynamic Hotel Operations Manager to lead our Front Office team. This is an excellent opportunity for a motivated individual to take charge of a fast-paced environment and drive results.Key Responsibilities:Supervise Front Desk Staff: Hire, train, and evaluate staff to ensure...
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Guest Services Director
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Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full timeJob DescriptionHampton Inn - Auburn Hills North seeks an experienced Guest Services Director to oversee the front desk operations and drive revenue growth. As a key member of our team, you will be responsible for supervising staff, maintaining guest service quality, and achieving budgeted revenues and expenses.The ideal candidate will have a minimum of 1...
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Guest Services Director
2 days ago
Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full timeWe are seeking a highly motivated Guest Services Director to join our team at Great Lakes Hospitality Group.The estimated salary for this role is $70,000 - $90,000 per year, depending on experience and qualifications.Job Description:This senior-level position requires a strong leader who can oversee the Front Office operations, drive revenue growth, and...
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Guest Service Coordinator
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Guest Services Manager
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Auburn Hills, Michigan, United States Hampton Inn Full timeJob Overview:The Front Office Manager plays a critical role in ensuring the smooth operation of our hotel's guest services department.Key Job Functions:Team Leadership: Supervise and train front desk staff, fostering a culture of excellence and teamwork.Guest Experience: Deliver exceptional service standards, ensuring guest satisfaction and loyalty.Revenue...
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Hotel Guest Services Representative
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Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeCompany OverviewLa Quinta Inn & Suites Wyndham Auburn is a modern hotel located in downtown Auburn, just outside of Seattle and Tacoma. Our property offers a memorable stay in the Pacific Northwest with easy access to restaurants, shops, and entertainment.
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Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeJob Description: As a Hotel Front Desk Receptionist at La Quinta by Wyndham Auburn, you will be responsible for welcoming guests, managing their information, and providing excellent customer service. You will also be required to take incoming calls, answer questions about room rates, available rooms, and amenities, and maintain accurate records of guest...
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Auburn Hills, Michigan, United States Hyatt Place Detroit Auburn Hills Full timeHotel Front Desk Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Front Desk Customer Service Representative to join our team at the Hyatt Place Detroit/Auburn Hills. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and...
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Hotel Operations Manager
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Auburn Hills, Michigan, United States Hampton Inn Full timeJob Description:As a Hotel Operations Manager with Great Lakes Hospitality Group, you will be responsible for maintaining high standards of guest service quality and contributing to the profitability of our hotel departments. Your role will involve supervising Front Desk staff, managing the reservation function, and developing short-term and long-term...
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Guest Experience Coordinator
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Auburn Hills, Michigan, United States Hyatt Place Detroit Auburn Hills Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Detroit/Auburn Hills.The successful candidate will possess excellent communication and problem-solving skills, be able to work effectively in a fast-paced environment, and provide exceptional service to our guests.Responsibilities:Register...
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Auburn Hills, Michigan, United States Hampton Inn Full timeJob Title: Front Office DirectorEstimated Salary: $55,000 - $65,000 per yearWe are seeking a highly skilled and experienced Front Office Director to join our team at Hampton Inn. As a key member of our management team, you will be responsible for overseeing the front desk operations, supervising staff, and ensuring exceptional guest service.Key...
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Customer Service Representative
2 weeks ago
Auburn Hills, Michigan, United States Hampton Inn Full timeAbout This Role:We are seeking an experienced Customer Service Representative to join our front desk team at Hampton Inn. This individual will be responsible for delivering exceptional guest experiences and ensuring seamless operations at the hotel.Key Responsibilities:Provide personalized service to guests, addressing their needs and concerns...
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Bloomfield Hills, Michigan, United States Crescent Services Full timeWe are seeking a highly skilled and experienced Front Desk Agent to join our team as a Customer Service Liaison at Crescent Services.This role offers a salary of $52,000 - $70,000 per annum, plus benefits and opportunities for professional growth.Job Description:The successful candidate will be responsible for providing exceptional levels of service to our...
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Hotel Operations Manager
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Auburn Hills, Michigan, United States Hampton Inn Full timeJob SummaryWe are seeking a skilled Hotel Operations Manager to join our team at Hampton Inn. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences through efficient management of reservations, guest registration, and other related services.
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Nighttime Hotel Clerk Position
2 days ago
Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeJob DescriptionWe are looking for an experienced and organized individual to fill our Night Auditor position at La Quinta Inn & Suites Wyndham Auburn. The successful candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.About the JobBookkeeping and Administration: Complete...