Guest Services Director

3 weeks ago


Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full time
Job Description

Hampton Inn - Auburn Hills North seeks an experienced Guest Services Director to oversee the front desk operations and drive revenue growth. As a key member of our team, you will be responsible for supervising staff, maintaining guest service quality, and achieving budgeted revenues and expenses.

The ideal candidate will have a minimum of 1 year experience in night audit, 2 years in front desk operations, and 1 year in direct sales or retail trade, or an equivalent combination of education and experience.

Salary: $60,000 - $80,000 per annum, depending on experience.

Key Responsibilities:

  • Supervise front desk staff, including hiring, firing, performance evaluations, training, and development.
  • Maintain standards of guest service quality and contribute to the profitability and guest satisfaction perception of other hotel departments.
  • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

Required Skills and Qualifications:

  • Analyze and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Understand government regulations covering business operations.
  • Make business decisions based on production reports and similar facts, experience, and opinion.

Benefits: Competitive salary, benefits package, and opportunities for career growth and development.



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