Front Office Director
3 weeks ago
Estimated Salary: $55,000 - $65,000 per year
We are seeking a highly skilled and experienced Front Office Director to join our team at Hampton Inn. As a key member of our management team, you will be responsible for overseeing the front desk operations, supervising staff, and ensuring exceptional guest service.
Key Responsibilities:
- Supervise and train front desk staff to provide excellent customer service and maintain high standards of professionalism.
- Maintain accurate records and reports, including labor standards, forecasting, and occupancy rates.
- Develop and implement strategies to increase revenue, improve guest satisfaction, and enhance overall hotel performance.
- Collaborate with other departments to ensure seamless communication and maximize profitability.
- Maintain a safe and secure environment for guests and employees.
Requirements:
- Minimum 1 year experience in front desk operations or a related field.
- Excellent communication and leadership skills.
- Ability to analyze data and make informed decisions.
- High school diploma or equivalent required; bachelor's degree preferred.
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