Guest Services Director

7 days ago


Auburn Hills, Michigan, United States Hampton Inn Full time
Hotel Operations Manager Job Summary:

GREAT LAKES HOSPITALITY GROUP is seeking a dynamic Hotel Operations Manager to lead our Front Office team. This is an excellent opportunity for a motivated individual to take charge of a fast-paced environment and drive results.

Key Responsibilities:

  • Supervise Front Desk Staff: Hire, train, and evaluate staff to ensure excellent guest service.
  • Develop Operational Plans: Create and implement short-term and long-term financial and operational plans.
  • Maintain High-Quality Service: Ensure that all guests receive exceptional service throughout their stay.

Requirements:

  • Degree in Hospitality or related field.
  • Minimum 1 year experience in night audit, 2 years in front desk operations, and 1 year in direct sales or retail trade.

Estimated Salary: $70,000 - $90,000 per annum, based on experience.



  • Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full time

    Job DescriptionHampton Inn - Auburn Hills North seeks an experienced Guest Services Director to oversee the front desk operations and drive revenue growth. As a key member of our team, you will be responsible for supervising staff, maintaining guest service quality, and achieving budgeted revenues and expenses.The ideal candidate will have a minimum of 1...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Key ResponsibilitiesSales and Revenue Management: Utilize suggestive selling techniques to maximize room occupancy and average daily rate, ensuring highest possible revenue generation for the hotel.Staff Supervision: Oversee the performance of front desk staff, providing guidance on quality service delivery, sales skills, and operational procedures.Financial...


  • Bloomfield Hills, Michigan, United States Great Lakes Hospitality Group Full time

    We are seeking a highly motivated Guest Services Director to join our team at Great Lakes Hospitality Group.The estimated salary for this role is $70,000 - $90,000 per year, depending on experience and qualifications.Job Description:This senior-level position requires a strong leader who can oversee the Front Office operations, drive revenue growth, and...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    About the RoleThe Front Desk Services Director will play a critical role in maintaining high-quality services offered to guests by managing the functional areas of reservations, guest registration, bell services, telephone services, and guest accounting. This position requires strong leadership and organizational skills to maximize profits and ensure guest...


  • Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Job SummaryLa Quinta by Wyndham Auburn seeks an experienced Guest Service Coordinator to manage the front desk operations, provide exceptional customer service, and ensure seamless guest experiences.Responsibilities include:Welcome, register, check-in, and check out guests staying at the hotelManage phone calls, online room bookings, and respond to guests'...


  • Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time

    About UsCandlewood Suites Auburn Hills has been a leader in the hospitality industry since 1919. We are committed to delivering exceptional guest experiences and providing a safe and welcoming environment for our guests and staff.Job SummaryWe are seeking a Night Guest Services Agent to join our team. The ideal candidate will have prior experience in...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Overview:The Front Office Manager plays a critical role in ensuring the smooth operation of our hotel's guest services department.Key Job Functions:Team Leadership: Supervise and train front desk staff, fostering a culture of excellence and teamwork.Guest Experience: Deliver exceptional service standards, ensuring guest satisfaction and loyalty.Revenue...


  • Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Job Description: As a Hotel Front Desk Receptionist at La Quinta by Wyndham Auburn, you will be responsible for welcoming guests, managing their information, and providing excellent customer service. You will also be required to take incoming calls, answer questions about room rates, available rooms, and amenities, and maintain accurate records of guest...


  • Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time

    About UsWe're located just outside Seattle and Tacoma, near the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial district. Downtown Seattle and Seattle-Tacoma International Airport are within driving distance. We offer:Free Daily BreakfastHeated Indoor PoolFitness Center AccessJob DescriptionWe're looking for a skilled Hotel Guest...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Job Title: Front Office DirectorEstimated Salary: $55,000 - $65,000 per yearWe are seeking a highly skilled and experienced Front Office Director to join our team at Hampton Inn. As a key member of our management team, you will be responsible for overseeing the front desk operations, supervising staff, and ensuring exceptional guest service.Key...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Key ResponsibilitiesLeadership and Supervision: Hire, fire, perform performance evaluations, train, and develop Front Desk staff. Schedule staff according to labor standards and forecasted occupancy.Guest Service Quality: Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel...


  • Auburn Hills, Michigan, United States Rainforest Cafe Full time

    Job SummaryWe are seeking a motivated and customer-focused individual to join our Retail team as a Sales and Guest Experience Associate. In this role, you will be responsible for delivering excellent service, driving sales, and ensuring a seamless guest experience.ResponsibilitiesProvide exceptional customer service and resolve guest concerns in a timely and...


  • Auburn Hills, Michigan, United States AMN Healthcare, Inc. Full time

    **Job Title:** Medical Director for Obstetrics Services**Location:** Auburn, WashingtonWe are seeking a highly skilled and experienced Obstetrician/Gynecologist to join our team as a Medical Director for Obstetrics Services.About the Opportunity:This is an exciting opportunity to lead our obstetrics department and work with a talented team of healthcare...


  • Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

    Job Summary:We are seeking a skilled Housekeeping Inspector to join our team at Hampton Inn - Auburn Hills North. The successful candidate will be responsible for supervising Room Attendants, conducting inspections, and addressing guest complaints. If you have a passion for delivering exceptional customer service and maintaining high standards of...

  • Food Service Director

    4 weeks ago


    Auburn Hills, Michigan, United States Aramark Full time

    Aramark is seeking a Food Service Director to lead the front of house in our dining operations. This role is responsible for planning, directing, and coordinating food service activities to deliver a finished product to customers.About the RoleThe successful candidate will have at least 1 year of experience in a management role, with a Bachelor's degree or...


  • Auburn Hills, Michigan, United States Genesis Healthcare Services Full time

    Job SummaryThis role is responsible for leading and directing the overall operations of a nursing unit within Genesis Healthcare Services. The successful candidate will support the Director of Nursing with the delivery of high-quality care while achieving positive clinical outcomes and patient/resident satisfaction.Key Responsibilities:Lead, guide, and...


  • Auburn Hills, Michigan, United States Great Lakes Hospitality Group Full time

    Job Title: Housekeeping ManagerJob Description:As a key member of the Great Lakes Hospitality Group, we are seeking an exceptional Housekeeping Manager to oversee the daily operations of our housekeeping department. This role is responsible for ensuring the highest levels of guest satisfaction and service quality while maintaining a clean and comfortable...


  • Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full time

    Job Title: Customer Service AmbassadorAbout the Role:We are seeking a highly skilled and courteous Front Desk Agent to join our team at Holiday Inn Express, Auburn Hills, MI. As a Customer Service Ambassador, you will be responsible for delivering exceptional guest experiences by providing personalized service, resolving issues efficiently, and maintaining a...


  • Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time

    About the RoleWe're seeking a skilled Customer Service Representative to join our front desk team at La Quinta by Wyndham Auburn. This role requires a strong passion for delivering exceptional customer experiences, with a focus on providing warm and welcoming service to our guests.About the JobThis is a dynamic position that involves working in a fast-paced...

  • Marketing Director

    2 days ago


    Auburn Hills, Michigan, United States Fras le Full time

    **Job Title:** Marketing DirectorThe Marketing Director will lead the sales and marketing efforts for Fras-le, driving revenue growth and customer engagement. This role is responsible for developing and executing marketing strategies to promote company products and services in the most efficient and effective way.Key Responsibilities:Develop and implement...