Guest Experience Coordinator
6 days ago
- Leadership and Supervision: Hire, fire, perform performance evaluations, train, and develop Front Desk staff. Schedule staff according to labor standards and forecasted occupancy.
- Guest Service Quality: Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments.
- Financial Management: Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
This role also involves developing short-term and long-term financial and operational plans for the guest service department, participating in the preparation of the annual hotel budget, and managing the reservation function to maintain the highest possible room occupancy and average daily rate.
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Guest Service Coordinator
3 days ago
Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeJob SummaryLa Quinta by Wyndham Auburn seeks an experienced Guest Service Coordinator to manage the front desk operations, provide exceptional customer service, and ensure seamless guest experiences.Responsibilities include:Welcome, register, check-in, and check out guests staying at the hotelManage phone calls, online room bookings, and respond to guests'...
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Sales and Guest Experience Associate
2 weeks ago
Auburn Hills, Michigan, United States Rainforest Cafe Full timeJob SummaryWe are seeking a motivated and customer-focused individual to join our Retail team as a Sales and Guest Experience Associate. In this role, you will be responsible for delivering excellent service, driving sales, and ensuring a seamless guest experience.ResponsibilitiesProvide exceptional customer service and resolve guest concerns in a timely and...
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Membership Experience Coordinator
1 day ago
Auburn Hills, Michigan, United States Planet Fitness - Portland ME Group Full timeJob SummaryThe Membership Experience Coordinator position at Planet Fitness - Portland ME Group requires a skilled professional who can provide exceptional customer service, ensure accurate membership management, and promote a positive club culture. This individual will be responsible for checking members in, processing new memberships, managing guest...
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Housekeeping Supervisor
3 days ago
Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full timeJob Summary:We are seeking a skilled Housekeeping Inspector to join our team at Hampton Inn - Auburn Hills North. The successful candidate will be responsible for supervising Room Attendants, conducting inspections, and addressing guest complaints. If you have a passion for delivering exceptional customer service and maintaining high standards of...
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Customer Experience Coordinator
4 days ago
Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeResponsibilities and QualificationsSet up and maintain the breakfast buffet daily, ensuring that all items are fully stocked and presented in an appealing mannerRefill coffee and beverages as needed, and remove dirty dishes and utensilsClean and sanitize all equipment and surfaces, following health and safety protocolsInteract with guests in a friendly and...
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Guest Services Representative
2 weeks ago
Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full timeAbout UsCandlewood Suites Auburn Hills has been a leader in the hospitality industry since 1919. We are committed to delivering exceptional guest experiences and providing a safe and welcoming environment for our guests and staff.Job SummaryWe are seeking a Night Guest Services Agent to join our team. The ideal candidate will have prior experience in...
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Guest Services Manager
7 days ago
Auburn Hills, Michigan, United States Hampton Inn Full timeJob Overview:The Front Office Manager plays a critical role in ensuring the smooth operation of our hotel's guest services department.Key Job Functions:Team Leadership: Supervise and train front desk staff, fostering a culture of excellence and teamwork.Guest Experience: Deliver exceptional service standards, ensuring guest satisfaction and loyalty.Revenue...
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Auburn Hills, Michigan, United States Burlington Full timeJob Summary: We're seeking an Exceptional Customer Experience Coordinator to join our retail team. This is a dynamic role that requires strong leadership skills and a passion for delivering exceptional customer service.">Main Responsibilities:Coordinate and execute day-to-day customer service initiatives, ensuring seamless execution and high-quality...
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Hotel Guest Services Agent
2 weeks ago
Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeAbout UsWe're located just outside Seattle and Tacoma, near the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial district. Downtown Seattle and Seattle-Tacoma International Airport are within driving distance. We offer:Free Daily BreakfastHeated Indoor PoolFitness Center AccessJob DescriptionWe're looking for a skilled Hotel Guest...
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Guest Services Director
7 days ago
Auburn Hills, Michigan, United States Hampton Inn Full timeHotel Operations Manager Job Summary:GREAT LAKES HOSPITALITY GROUP is seeking a dynamic Hotel Operations Manager to lead our Front Office team. This is an excellent opportunity for a motivated individual to take charge of a fast-paced environment and drive results.Key Responsibilities:Supervise Front Desk Staff: Hire, train, and evaluate staff to ensure...
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Customer Experience Specialist
2 days ago
Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full timeAbout the RoleThis is an exciting opportunity to join a dynamic team and make a real difference in the lives of our guests. As a Front Desk Agent, you will be the first point of contact for many of our guests, and you will play a critical role in creating a warm and welcoming atmosphere.Responsibilities:Providing exceptional customer service and resolving...
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Hotel Guest Services Director
6 days ago
Auburn Hills, Michigan, United States Hampton Inn Full timeKey ResponsibilitiesSales and Revenue Management: Utilize suggestive selling techniques to maximize room occupancy and average daily rate, ensuring highest possible revenue generation for the hotel.Staff Supervision: Oversee the performance of front desk staff, providing guidance on quality service delivery, sales skills, and operational procedures.Financial...
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Room Preparation Coordinator
4 days ago
Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeRole Summary:We're seeking a highly motivated Room Preparation Coordinator to join our team at La Quinta by Wyndham Auburn. As a key member of our housekeeping staff, you'll be responsible for ensuring the cleanliness and organization of our hotel rooms before guest arrival.About the job:This is an excellent opportunity for those who take pride in their work...
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Housekeeping Services Coordinator
3 days ago
Auburn Hills, Michigan, United States Holiday Inn Express, Auburn Hills, MI Full timeJob SummaryHoliday Inn Express in Auburn Hills, MI is hiring a Housekeeping Services Coordinator to oversee the cleaning and maintenance of guestrooms.The estimated annual salary for this position is $50,000 - $65,000, based on experience.Key ResponsibilitiesCoordinate the cleaning and maintenance of guestrooms, including inspecting rooms and reporting any...
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Customer Experience Agent
1 day ago
Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full timeThis role provides an excellent opportunity for individuals passionate about service to work in a high-energy environment with growth opportunities and flexible hours. If you have strong customer service skills, organizational skills, and time management skills, we encourage you to apply.About the RoleWe are seeking a talented Hotel Front Desk Agent to join...
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Customer Experience Representative
3 weeks ago
Auburn Hills, Michigan, United States Planet Fitness Inc. Full timeWe are currently hiring a Customer Experience Representative to join our team at Planet Fitness. As a Customer Experience Representative, you will play a critical role in ensuring that our members have an exceptional 'Judgement Free' experience. You will be responsible for greeting members and guests, answering phone calls, checking members in, and...
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Fitness Customer Experience Specialist
4 weeks ago
Auburn Hills, Michigan, United States Planet Fitness - Portland ME Group Full timeAbout the RoleWe are seeking a Fitness Customer Experience Specialist to join our team at Planet Fitness - Portland ME Group. This is an exciting opportunity to provide exceptional customer service and ensure a superior level of experience for our members, prospective members, and guests.
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Membership Relations Coordinator
2 weeks ago
Auburn Hills, Michigan, United States Planet Fitness - Portland ME Group Full timeJob DescriptionWe are seeking a Membership Relations Coordinator to join our team at Planet Fitness - Portland ME Group. In this role, you will be responsible for managing membership sales, customer service, and maintaining a clean and organized workspace.If you are a motivated individual with excellent communication skills and a passion for customer...
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Operations Coordinator
7 days ago
Auburn Hills, Michigan, United States Hampton Inn Full timeAbout the Position:We are seeking an experienced Front Office Manager to join our team at the Great Lakes Hospitality Group.Responsibilities:Front Desk Supervision: Supervise and train front desk staff, ensuring excellent customer service and resolving issues efficiently.Service Standards: Maintain high standards of guest service quality, contributing to...
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Customer Experience Specialist
2 days ago
Auburn Hills, Michigan, United States Planet Fitness - Portland ME Group Full timeAbout the RoleWe are seeking a Customer Experience Specialist to join our team at Planet Fitness - Portland ME Group. In this role, you will be responsible for delivering exceptional customer service, managing membership sales, and maintaining a clean and organized workspace.If you are a people person with a passion for fitness and customer satisfaction, we...