Hotel Operations Specialist

1 day ago


Bloomfield Hills, Michigan, United States Crescent Services Full time

We are seeking a highly skilled and experienced Front Desk Agent to join our team as a Customer Service Liaison at Crescent Services.

This role offers a salary of $52,000 - $70,000 per annum, plus benefits and opportunities for professional growth.

Job Description:

The successful candidate will be responsible for providing exceptional levels of service to our guests, including responding to guest inquiries, resolving issues, and promoting hotel services and amenities.

Key Responsibilities:

  • Respond to guest inquiries and resolve issues promptly and professionally
  • Promote hotel services and amenities to guests
  • Develop relationships with repeat guests and loyalty program members
  • Collaborate with other departments to ensure seamless guest experiences

Required Skills and Qualifications:

  • Front Office experience in the hotel industry
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Knowledge of hotel operations and policies

Benefits:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment


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