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Medical Office Administrator

2 months ago

Rockville, Maryland, United States US Fertility Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility. As a key member of our DMV Call Center team, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our practice.

Key Responsibilities
  • Maintain Accurate Patient Records: Obtain, record, and update personal financial and insurance information to ensure seamless patient care.
  • Optimize Patient Satisfaction: Assess patient needs and schedule appointments to maximize provider time and treatment room utilization.
  • Schedule Appointments: Coordinate patient schedules to ensure timely and efficient care.
  • Resolve Customer Issues: Address patient concerns and provide effective short-term and long-term resolution.
  • Provide Timely Feedback: Share insights with the practice regarding service failures or patient concerns.
  • Consult with Patients: Offer guidance on benefits, coverage, and financial options to ensure informed decision-making.
  • Deliver Exceptional Customer Service: Greet patients and visitors with a high level of professionalism and courtesy.
Requirements
  • Excellent Communication Skills: Possess strong phone etiquette and interpersonal skills.
  • Minimum 2 Years of Experience: Demonstrate relevant work experience in a medical or customer-facing role.
  • High School Diploma Required: Possess a high school diploma or equivalent.
  • Extensive Knowledge of Insurance and Medical Terminology: Have a solid understanding of insurance benefits, medical terminology, and medical billing.
  • Strong Analytical and Problem-Solving Skills: Ability to analyze situations and provide effective solutions.
  • High Level of Customer Service: Demonstrate a commitment to delivering exceptional customer service.
What We Offer
  • Competitive Compensation: Receive a competitive salary and bonus structure.
  • Comprehensive Training: Participate in comprehensive training programs to enhance your skills and knowledge.
  • Opportunity to Make a Difference: Contribute to the growth and success of US Fertility, making a positive impact in the lives of our patients.