Medical Office Coordinator
5 days ago
MIMI JIMENEZ is seeking a highly organized and detail-oriented Medical Receptionist to join our team. As the first point of contact for our patients, you will provide exceptional customer service and ensure the smooth running of our front desk operations.
Key Responsibilities- Patient Interaction
- Greet patients warmly and professionally, checking them in and out for their appointments.
- Provide information to patients regarding services offered and answer any queries in a timely and professional manner.
- Appointment Management
- Schedule and confirm patient appointments using our clinics management software, handling cancellations and rescheduling efficiently.
- Ensure the daily appointment calendar is managed effectively, minimizing no-shows and last-minute cancellations.
- Administrative Duties
- Answer phone calls and respond to emails in a professional manner, managing patient records and ensuring they are accurate and up-to-date.
- Collect and process payments, issue receipts, and manage billing inquiries in a timely and efficient manner.
- Assist with the preparation and maintenance of patient files and documentation, maintaining confidentiality and adhering to HIPAA guidelines.
- Customer Service
- Maintain a clean and welcoming reception area, ensuring a positive first impression for our patients.
- Provide exceptional customer service to all patients and visitors, addressing and resolving complaints or concerns promptly and professionally.
- Support Clinical Staff
- Assist with administrative tasks as required by clinical staff, communicating effectively to ensure coordinated patient care.
- Collaborate with healthcare providers and other team members to ensure seamless patient care and a positive experience.
- High school diploma or equivalent; additional certification in office administration or a related field is a plus.
- Proven experience as a medical receptionist or in a similar role, with a strong understanding of medical office procedures and terminology.
- Proficient in Microsoft Office Suite and medical management software, with excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities, with the ability to handle sensitive information confidentially.
- Customer service-oriented with a friendly and professional demeanor, able to work effectively in a fast-paced clinical environment.
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