Customer Support Specialist

2 weeks ago


Los Angeles, California, United States American Career College Full time

Job Title: Customer Support Specialist (Part-time)

Job Overview:

The Customer Support Specialist plays a vital role in delivering outstanding service aligned with the core values of the organization. This position is responsible for managing a substantial volume of incoming and outgoing communications for the institution.

Key Responsibilities:

  • Utilize various communication scripts tailored to the nature of each call.
  • Conduct data entry for all incoming inquiries, capturing essential information such as name, contact details, and consent for communication.
  • Facilitate warm transfers to the appropriate department based on the caller's interests.
  • Handle inbound calls for various departments, adhering to established protocols.
  • Pre-qualify potential students and arrange appointments for campus visits when necessary.
  • Make outbound follow-up calls daily, documenting call outcomes and maintaining accurate records.
  • Perform additional tasks as required to support the team.

Qualifications:

Applicants should possess a foundational understanding of operational standards within a focused area of work.

Preferred qualifications include:

  • A minimum of two years of relevant experience.
  • Vocational or technical education may be beneficial.
  • Experience in customer service roles.
  • Proficiency in managing a high volume of calls with professionalism and efficiency.
  • Familiarity with automated dialing systems is advantageous.

Education:

A high school diploma or equivalent is required.

About Us:

American Career College has been committed to providing quality education for over four decades, empowering students through hands-on training in healthcare. Our mission is to equip adult learners with the necessary skills and knowledge for entry-level employment in their chosen fields.

Benefits:

We offer a comprehensive benefits package that includes:

  • Health and wellness programs
  • Financial and retirement planning
  • Family and parenting support
  • Generous vacation and time-off policies
  • Exclusive perks and discounts
  • Opportunities for professional development

American Career College is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.



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