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Operations and Customer Support Specialist
2 months ago
Position Title: Operations and Customer Support Specialist
Job Category: Audience Marketing
Job Overview:
The Operations and Customer Support Specialist will play a crucial role in assisting the Operations and Customer Service Team as it expands to accommodate additional titles within the organization.
Key Responsibilities:
- Provide support to the Customer Service team in resolving technical issues faced by clients.
- Acquire a comprehensive understanding of how internal platforms interact to ensure seamless access to various products.
- Familiarize oneself with pricing structures and offerings for different services.
- Conduct thorough reviews of customer invoices to ensure accuracy and consistency.
- Gain insight into operational processes to enhance service delivery.
Candidate Profile:
The ideal candidate will possess strong communication skills, demonstrating clarity and conciseness. They should be adaptable and capable of managing changes effectively. A technical aptitude is essential for troubleshooting customer issues, ensuring a positive experience for clients.
Additional Information:
- Part-time position, requiring 24 hours of work per week.
- Contract duration of 4 to 6 months.
- Self-motivated and quick to learn.
- Basic understanding of finance, marketing, and customer service is preferred.
- Experience in publishing or subscription services is advantageous.
About Penske Media Corporation:
Penske Media Corporation (PMC) is a prominent digital media and information services entity, recognized for its award-winning content that engages a vast audience globally. PMC empowers business leaders across various sectors through dynamic events, data services, and rich content.
